An AI phone agent for small businesses
Your phone rings. Yapn picks up.
Yapn is an AI that handles your business line for you. It answers questions, takes phone orders, texts callers the link they need and passes the call to your team when a person should take it. It can even call your customers to confirm appointments.
Made forRestaurantsClinicsSalonsContractorsShops
Fern Street Salon
Yapn is on the call
CallerHi! Are you open on Saturday?
YapnWe are! I’ve texted you our booking link so you can pick a time.
Lovely. Can I ask Sam about a bridal trial?
Of course. Putting you through to Sam now.
- Question answeredSaturday hours
- Link textedBooking page
- Details emailed to youNew lead: bridal trial
- Call passed to your teamOver to Sam
How it works
It picks up when they call. It calls them when you need it to.
You tell Yapn about your business: your hours, services, location, menu and when a call should go to your team. Yapn uses that to look after your callers, and every call is logged with a short summary for you to read later.
When customers call, Yapn answers.
It greets callers in your business’s name, helps with what they need and knows when to bring in someone from your team.
Example questions
RestaurantDo you have gluten-free options?
ContractorCan someone come look at my roof?
ClinicWhere do I park when I arrive?
Answers questions
Hours, services, location, menu. The things callers ask you every day.
Takes phone orders
Callers can place an order over the phone, just like they would with you.
Texts a link
Directions, booking, ordering or payment, sent straight to the caller’s phone.
Emails you the lead
Who called, what they need and how to reach them, sent to your team.
Passes the call to you
When a caller needs a real person, Yapn transfers them to your team.
Keeps a call log
Each call is saved with a short summary you can look over whenever it suits you.
Example campaign
Northside Physio: Thursday reminders
- PSPriya S.Thursday morningConfirmed
- MLMarcus L.Thursday middayReminded
- JKJo K.Thursday afternoonNo answer, text sent
- ARAna R.Thursday eveningCalling
Hi Jo, it’s Northside Physio. Just a reminder about your appointment on Thursday afternoon. Need to change it? Use this link
When you need to reach them, Yapn makes the calls.
Set up a campaign and Yapn calls your customers to confirm their appointments or remind them one is coming up. If nobody picks up, it follows up with a text.
- Appointment confirmations
- Friendly reminders
- A text when nobody answers
Let’s talk
Curious how Yapn would sound on your line?
Tell us a little about your business and we’ll take it from there.
team@yapn.ai